Cancellation Policy

Once a paid order is placed, it cannot be cancelled

When you pay for an order online or in advance (by card, bank transfer, Easypaisa or JazzCash), that order is confirmed and passed for processing straight away. Once a paid order has been placed, it cannot be cancelled.

Cash on Delivery orders

If you have chosen to pay on delivery and no payment has been made yet, call us as soon as possible on 0339-6097075. If the order has not been dispatched, we will do what we can to change or stop it. Once it has been dispatched, you are welcome to check the product in front of the rider before you pay, and to refuse it if it is damaged or the wrong model — in that case you pay nothing.

Ordered the wrong item, or it arrives faulty?

This policy covers cancelling an order you no longer want. It does not affect your cover if a product turns out not to be authentic, not factory-sealed, damaged, faulty, or the wrong model — those situations are handled under our Returns, Refunds & Exchanges policy, with free collection and a full refund or replacement.

Questions before you pay?

If you are not sure which model to choose, call or WhatsApp us on 0339-6097075 before you order. We would rather spend a few minutes helping you choose than have you need to cancel afterwards.

IDEAL HOME & KITCHEN APPLIANCES — Railway Road, Faisalabad, Pakistan.