FAQs

Ordering

What can I buy from Ideal Home & Kitchen Appliances?
Range hoods, built-in hobs, cooking ranges, ovens, microwaves, gas stoves, sinks, faucets, dishwashers, geysers and water heaters, air coolers, washing machines and water dispensers — all brand new, factory-sealed stock from authorised brands including VATTI, NasGas and Glam Gas.

How do I place an order?
Add the product to your cart and check out on the website, or call/WhatsApp us on 0339-6097075 and we will take the order over the phone.

Can I change my order after placing it?
Call us as soon as possible on 0339-6097075. If the order has not been dispatched yet, we will do what we can to help. See our Cancellation Policy for paid orders.

Payment

Do you offer Cash on Delivery?
Yes. You can pay when the product reaches your door, with no advance payment needed. Card and online payment are also available if you prefer.

Can I check the product before paying on delivery?
Yes — you can open the box and check it in front of the rider before handing over payment. If it is damaged or the wrong model, you can refuse it.

Delivery

How much does delivery cost?
Small appliances (infrared ceramic cookers, electric hot plates, the air fryer) ship free anywhere in Pakistan. Everything else carries one flat Rs. 1,000 charge per order, regardless of size or how many items you order together.

How long does delivery take?
Usually 1–2 working days in Faisalabad, and 3–7 working days for the rest of Pakistan. We will call you if anything is going to take longer.

How do I track my order?
We confirm every order by phone and let you know when it is dispatched. For an update any time, call or WhatsApp 0339-6097075 with your order number.

Installation & warranty

Do I need to hire a fitter?
No. Every product ships with all the fittings and accessories it needs, and is designed to be installed by an ordinary person using the included manual. See Easy to Fit Yourself.

Are your products genuine, with a valid warranty?
Yes. Every product is brand new, factory-sealed, sourced through authorised channels, and comes with its manufacturer warranty card in the box. See Warranty & Genuine Products.

What if something goes wrong after the warranty period starts?
Call us — we deal with the manufacturer's service network on your behalf rather than sending you to chase a service centre yourself.

Returns, refunds & cancellations

Can I return a product?
You have 7 days from delivery to tell us if something is wrong. If a product is not authentic, not factory-sealed, damaged, faulty or the wrong model, we collect it free of charge and refund you in full. See Returns, Refunds & Exchanges.

Can I cancel my order once I've paid?
Once a paid order has been placed, it cannot be cancelled. Please see our Cancellation Policy for full details.

How long do refunds take?
We process refunds within 3 working days of the returned product reaching us. Card refunds can then take a further 3–7 working days to appear, depending on your bank.

Still have a question?

Call or WhatsApp us on 0339-6097075, or email idealappliances03@gmail.com. We're happy to help.

IDEAL HOME & KITCHEN APPLIANCES — Railway Road, Faisalabad, Pakistan.